Credits, payments and refunds

1. Credits

Services are paid for with credits. You buy credits in US dollars (8 credits = US$1) by card, PayPal or crypto. Credits do not expire and are tied to your account.

2. If we can’t deliver

If we cannot complete a paid report or Writing Refinement order (for example, the document can’t be processed), the credits for that order go back to your balance in full. You can also ask for them as a refund of the top-up (see 4).

3. Orders that were delivered

A delivered report reflects the result returned at the time of screening and is not refunded because a later result, or another institution’s result, is different. A new screening after you revise your text is a new order. If a delivered order is clearly wrong because of our mistake (wrong document, missing pages), tell us and we will redo it or return the credits.

4. Refunding unused credits

• Within 14 days of a top-up, credits from it that you have not spent can be refunded.
• Card and PayPal refunds go back to the original payment method.
• Crypto refunds are sent in the same coin to an address you give us, on the same network, less the network fee. The amount is the US dollar value you paid, not the coin’s later price.
• Credits added by a promotion or referral are not refundable as money.

5. Payment problems

• Wrong network or coin. Coins sent on a network or token we don’t list can’t be credited and usually can’t be recovered. Always use the network shown on the payment page.
• Wrong amount. If you sent less than the amount shown, we credit what arrived or ask you to send the difference; if you sent more, we credit the extra.
• Payment not showing. Stablecoin payments are usually confirmed automatically within minutes; PayPal and Bitcoin are checked by hand. If nothing has happened after a working day, contact us with your reference.

6. How to ask

Email support@getzeropercent.com from the address on your account, with the top-up or order reference (shown on your Billing & Credits page). We reply within two working days.